Success comes from making the right decisions at the right time.

Face Value Performance Psychology helps you to make better decisions by putting things into perspective and by understanding how your brain works when you are thinking.

And with better decisions come better plans, clearer communication, more effective operational performance and stronger relationships.


Having difficulty making up your mind?

Why is it that sometimes we find it hard to make a decision? We procrastinate and avoid, or deny that a decision needs to be made; or we freeze and feel unable to move because of the magnitude of the ‘what if?’ questions running around our heads; or we do decide and commit to action, but then begin to worry about having made ‘the wrong decision’. For some, when a decision has been taken but the desired outcome fails to materialise (often due to external circumstances out of their control), they focus their attention on ‘what went wrong’, either beating themselves up and damaging their self-belief, or criticising others and circumstances. This blame game draws attention away from what went right, and what could be done better.

When faced with a decision with an emotional consequence – be that positive or negative – areas of the brain involved in objective, logical, problem-solving thinking can be disrupted and overridden by other areas that deal with subjective, survival thinking in the here-and-now. Put simply, when emotions are high, logical decision-making suffers as we lose the ability to apply perspective.

Without perspective, it’s easy to make all-or-nothing judgements and to find ourselves doing things we later regret. Without perspective of time, decisions can become knee-jerk and reactive, or we can lose a sense of urgency and put things off...until denying the emotional significance of what could happen.

Without perspective of scale, decisions can become disproportionate – using a sledgehammer to crack nuts, making mountains out of molehills...or vice versa.


What causes emotions to take over?

Stress is a major negative factor – when we feel under pressure, when demands are high and there’s not enough time to do it all – we can experience unwanted emotions: we worry about failing, not knowing what’s happening and what to do about it, and about making a fool of ourselves and letting others down. When things don’t go according to plan, because of things out of our control, we experience these emotions, even when we cannot do anything about it.

And yet the world is full of things not in our control: uncertainties, errors, accidents, technical difficulties and unforeseen circumstances all contribute to the experience of ‘friction’ – when things don’t run smoothly. Add to this list your own nerves and emotions, and the emotional behaviour of those you live and work with.

"Our emotional-thinking brain disrupts our ability to think straight with logic and perspective."

By being able to put things into perspective, we can learn to slow down our knee-jerk reactions and to consider situations more fully, and to make the best decision we’re capable of in the time available. We can literally learn how to ‘think twice’.

Perspective helps with the formation of better, more realistic choices for action. That can mean:

  • More accurate plans including contingencies for when things go wrong
  • A wider range of responses when having difficult conversations with customers, clients or colleagues

  • Faster, more receptive ways of receiving and acting on information – results, feedback, criticism – and working towards a solution

  • Greater creativity, innovation and problem-solving

  • Increased employee engagement and retention (because people feel listened to and continually developed, and take responsibility for their actions too)

How does Face Value Performance Psychology help individuals and organisations? We give talks, run masterclasses, facilitate group learning sessions and work 1:1 in coaching.

See ‘What we do’ to learn more.